Refund Policy of CafeHarvestTable
Last Updated: January 1, 2023
Introduction
At CafeHarvestTable, we take pride in offering the highest quality pizzas and associated products. We understand that sometimes an order may not meet your expectations, and we are committed to ensuring your satisfaction. Below is our Refund Policy, which outlines how to initiate a return and how we process refunds.
Cancellation Before Delivery
If you wish to cancel your order before it has been delivered, please contact us immediately at +44 20 7946 0958. If the order has not yet been prepared, we will cancel the order and process a full refund of your payment in the original form of payment.
Returns & Refunds After Delivery
Once your order has been delivered, we accept returns under the following conditions:
- The item is incorrect or not as described on our menu.
- The item is in its original condition, uneaten, and with all packaging intact.
- You initiate the return within 2 hours of the delivery time for issues related to quality or order correctness.
To initiate a return, please contact us at +44 20 7946 0958. A customer service representative will guide you through the process.
Refund Process
If your return is approved, we will process your refund to the original form of payment within 7 business days. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.
Exchanges
If you prefer an exchange over a refund, we are happy to accommodate. Please follow the return procedure, and upon approval, we will arrange for a replacement item to be delivered.
Non-Refundable Items
Please note that perishable goods such as pizzas are typically not refundable except under the conditions mentioned above. Other non-refundable items include:
- Gift cards
- Discounted or sale items
- Custom orders that have been specially made for you
Questions?
If you have any questions about our Refund Policy, don’t hesitate to contact us at +44 20 7946 0958. Our team is ready to assist you.
Contact Information
For more assistance or to initiate a return, please get in touch with us:
CafeHarvestTable
+44 20 7946 0958
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Visit our website: cafeharvesttable.sbs